Please contact us directly if you would like to enquire about international shipping for furniture pieces. International shipping times vary, however, the product should typically arrive in 4-6 weeks after dispatch, depending on country and location. We will send you a tracking number once an order is placed so you can track the delivery. Please note, that these delivery times may vary due to customs processing in your local country.
All online international orders are shipped using DHL Air Express and require a signature upon delivery. Unfortunately, our provider, DHL are not able to ship to PO Boxes or e-Parcel lockers. Please note, DHL may need to contact you directly to organise any local customs charges that are applicable.
Shipping rates vary depending on weight, size, and location, with the most economical price calculated at checkout.
All shipments are not insured by default. You can opt to purchase insurance for your delivery by contacting us directly.
All our products are made to order. If you’re not happy with your online purchase, you may return it within 14 days from the delivery date to receive a refund of the purchase price, minus any freight costs and a 30% restocking fee. The refund policy applies only to purchases made through our online retail store. Trade purchases are subjected to separate Terms & Conditions which are outlined at the time of purchase.
Visit our Customer Support page or send us an email at support@bancci.com for all returns enquiries.
Please note, that if you wish to ensure your package is in transit, please select the insurance option as we are unable to replace any product that is damaged in transit. Any return must be properly packaged and sent at the customer’s expense.
