FAQs

How can we assist you? Here are some of the frequently asked questions we hear about. If you have any other questions, please get in contact as we would love to help.
WHO IS BANCCI?

BANCCI® is a British design and furniture manufacturing company established in 2021. Each product is hand-made in England, by in-house professional craftspeople and makers. Pairing traditional manufacturing techniques with high-end manufacturing technology results in products that are elegant, accessible, and made for today. 

All products are designed by BANCCI and embody a unique contemporary aesthetic. 

All our furniture is available to view at our showroom located in Chelsea, London and selected retail partners – visit the Contact page to book an appointment and to check on updated international representative partners globally. 

You are also welcome to view our products at one of our international representatives – for more information, please view our Representation page. 

To find out more about our company you can visit our About or Journal pages or visit our Instagram. 

All our products are designed and made in our own facilities based in Aylesbury, United Kingdom, one hour from central London. Having manufacturing control within our facilities ensures each component is made to the highest possible standard, and that each detail is scrutinised by our own makers and quality control team. 

Visit our Customer Support page and give us a brief outline of your question or email us at support@bancci.com and we’d be happy to help with any questions you may have. 

Please view available finishes and materials in our Materials Guide. If you would like a specific colour or finish, visit our Customer Support page, or email us at support@bancci.com and we will be happy to discuss possible options. 

Yes, all our upholstered products and some of our furniture and lighting products are available in custom materials, colours, and finishes, particularly those products that are anodised, painted, or powder coated. If you would like a specific colour or finish, visit our Customer Support page, or email us at support@bancci.com and we will be happy to discuss possible options. 

Some of our furniture is available in custom sizes. Visit our Customer Support page or email us at support@bancci.com and we will be happy to discuss possible custom sizes. 

The Specification PDF in the downloads section includes a line drawing that outlines the overall and critical product dimensions. This is available to download on the specific product info page. If you have questions regarding dimensions, visit our Customer Support page, or email us at support@bancci.com and we will be happy to help. 

All of our products are available to purchase online – visit our shop to purchase our products, please contact sales@bancci.com 

Yes, all our products can be shipped internationally using the international carrier DHL Express. Shipping is calculated at checkout by entering the delivery address. 

We accept payment via Visa or MasterCard and bank transfers to make ordering secure and convenient.
We use Stripe to process all payments online. Stripe enables payments to be processed online easily and securely from any country in the world. Stripe can be used to make secure payments on both desktops and mobiles.
Please visit our Specifier page where you can enter the product and project details to receive a project-based trade quote within 24 hours – sales@bancci.com
Most of our products typically have a 6–8-week lead time unless in stock. The ETA dispatch dates shown in the Shop section are shown as a guide only and may vary based on finishes available, quantities, and stock numbers. For accurate lead times, please contact us directly before placing an order.
We have a showroom in Chelsea, central London with most of our furniture collection on display. If you would like to make an appointment, visit our Contact page, or send us an email at studio@bancci.com and we will be happy to book an appointment to show you the collection and options.
Estimated delivery is calculated at checkout after entering the delivery address. For more information, visit our Shipping + Returns page.
Yes, the option to insure your delivery is available during checkout. If you would like to ensure your delivery, please check you have opted in before you checkout.
If you need the order delivered earlier than the ETA shown on the specific product page (typically a 6-week lead time if not in stock), we may be able to speed up the order. Please contact us directly to request an earlier delivery date and we will see what we can do.
Shipping times vary based on location. As a guide, deliveries within the United Kingdom can take between 1-5 working days after dispatch (depending on whether the delivery is for metro areas or rural areas), while European international orders typically take between 7-14 working days via airfreight. Visit our Shipping + Returns page for more information. Note, for international orders, you may need to pay import duties or taxes when importing into your country which will be payable before the release of the goods from customs. Due to this, the shipping may take longer to be delivered.
Of course! You will be able to enter an alternative delivery address at checkout.
All our products are made to order, but if you’ve changed your mind, please return your product within 14 days of delivery and we will refund the amount you paid for the product, minus delivery fees and a 30% restocking fee. Please contact us before returning any product and see our Shipping + Returns page for more information.

Each product that requires installation comes with an instruction guide. If you require another instructions sheet, please refer to our Product Instructions product page.

Note: we recommend a qualified electrician install all lighting and electrical products.

If you need any more information regarding installation, please visit our Customer Support page, or email us at support@bancci.com and we will be happy to help.

The installation guides can be found in the Product Instructions section or under the downloads section of each product on each product information page. 

Here you can also find information about the canopy supplied with each pendant (if applicable). 

Please visit our Customer Support page or send us an email at support@bancci.com and we will be happy to help out with any replacement parts you may need.